Prince Mohammad Bin Abdulaziz International Airport

Access

Services provided before arrival at the Airport (web site, Airport App, etc.)

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Availabilities of Parking Lots

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Attitude of Carpark personnel

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Passport & Security

Waiting time at Security Process

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Attitude of Security personnel

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Airport / Terminal Facilities

Waiting time for Check-in process

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Attitude of Check-in personnel

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Airport/Terminal signage

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Efficiency of Flight Information Monitors

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Baggage Carts

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Bank / ATM and Exchange facilities

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Wi-fi

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Seating availability at gates

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Terminal Heating, Cooling & Ventilation

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Lighting & power socket

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Public Address System (Announcement)

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Attitude of Airport personnel (excluding check-in, passport and security)

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Food & Beverage

Availability of eating facilities

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Attitude of personnel in eating facilities

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Shopping

Shopping facilities

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Attitude of personnel in shopping facilities

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Cleaning

Terminal Cleanliness

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Washrooms / toilets availability

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Washrooms / toilets cleanliness

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Reasonable noise level

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Arrival Facilities

Baggage delivery in Arrivals

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Meet & Greet facilities in arrival waiting area

Excellent

Very Good

Good

Fair

Poor

Did not use/No idea

Suggestions

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Flight Number

Date

Sch.Time

Airline

Remark

Survey

Access

Services provided before arrival at the Airport (web site, Airport App, etc.)

Availabilities of Parking Lots

Attitude of Carpark personnel

Passport & Security

Waiting time at Security Process

Attitude of Security personnel

Airport / Terminal Facilities

Waiting time for Check-in process

Attitude of Check-in personnel

Airport/Terminal signage

Efficiency of Flight Information Monitors

Baggage Carts

Bank / ATM and Exchange facilities

Wi-fi

Seating availability at gates

Terminal Heating, Cooling & Ventilation

Lighting & power socket

Public Address System (Announcement)

Attitude of Airport personnel (excluding check-in, passport and security)

Food & Beverage

Availability of eating facilities

Attitude of personnel in eating facilities

Shopping

Shopping facilities

Attitude of personnel in shopping facilities

Cleaning

Terminal Cleanliness

Washrooms / toilets availability

Washrooms / toilets cleanliness

Reasonable noise level

Arrival Facilities

Baggage delivery in Arrivals

Meet & Greet facilities in arrival waiting area

Suggestions

Complete