Special Needs Support

Special Needs Support



Madinah Airport is fully equipped to assist passengers with disabilities or reduced mobility, ensuring a smooth and comfortable travel experience. To ensure personalized assistance, passengers are advised to request support at least 48 hours before their flight by contacting their airline or travel agency. Services include:

Designated Drop-off & Pick-up: Accessible points with mobility ramps at the terminal entrance.

 

Accessible Parking: Special parking spots located near terminal entrances.

 

Dedicated Check-in & Information Desk: Staff trained to assist passengers with hearing or speech impairments.

 

Wheelchair Assistance: Available through airlines, please request in advance.

 

Priority Seating: Reserved spaces at boarding gates for passengers with reduced mobility.

 

Toilets: Accessible restrooms with appropriate fittings, alarm systems for emergencies.

 

For assistance, please contact the Special Needs Services Desk at: +966 14 813 9949.

Frequently Asked Questions

Schedules, price information and ticket operations regarding flights are under the control and responsibility of the airline companies. You can access detailed and accurate information from your airline company.
Yes. You need to make your subscription within one hour of entering the car park.
Our terminal and our parking provide 24 hour services and you can make your subscription transaction any time of the day in a very short time.
Airline companies are responsible for all procedures after check-in, during loading of luggage to aircraft and afterwards. Therefore you should make your application to related airlines company Lost-Damaged Luggage Units with your identification and luggage information.
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