QHSE Policy

QHSE Policy

QHSE Policy Statement

Tibah is dedicated to implementing and maintaining robust Quality, Health, Safety, and Environmental (QHSE) Management Systems that drive continuous improvement and ensure compliance with industry standards and legal requirements. Our approach prioritizes the well-being of our customers, employees, contractors, and the local community, ensuring that our operations consistently meet or exceed expectations.

 

We have established an Integrated Management System (IMS) aligned with ISO 9001, ISO 10002, ISO 14001, ISO 45001, and GACAR Part 5 standards, enabling us to set clear QHSE objectives and perform comprehensive risk assessments across health, safety, and environmental factors.

 

Tibah's Commitments:

  • Integrate QHSE and complaints-handling objectives into our business strategies and operational processes. 
  • Achieve customer satisfaction by delivering high-quality services and world-class facilities. 
  • Allocate sufficient resources to effectively establish, maintain, and continually improve our QHSE Management System. 
  • Provide a safe and healthy work environment, preventing work-related injuries and illnesses. 
  • Eliminate quality non-conformances and HSE hazards, while actively managing and reducing risks. 
  • Protect the environment by minimizing pollution, conserving resources, and promoting recycling initiatives. 
  • Build and maintain trust with stakeholders through clear communication, consultation, and collaboration. 
  • Conduct regular inspections, audits, and management reviews to ensure continuous improvement. 
  • Ensure prompt and effective emergency responses in line with the PMIA Emergency Response Plan. 
  • Promote QHSE responsibility across all levels of the Company. 
  • Foster a culture of accountability and moral responsibility through structured HR processes. 
  • Encourage the reporting and escalation of QHSE hazards or potential issues by employees and stakeholders. 
  • Involve employees and worker representatives in consultations on QHSE matters. 
  • Safeguard the safety of all aviation operations, staff, customers, stakeholders, and airport users. 
  • Comply with all relevant legal and regulatory requirements.

 

We continually review and improve our QHSE policies to ensure alignment with evolving industry standards, regulatory requirements, and the needs of our customers and stakeholders.
 

Useful Information

Shopping & Dining
Shopping & Dining

See the full range of shops in our shopping universe. At the airport you'll find a great selection of shops within fashion, electronics, design and souvenirs

Parking
Parking

Your way to a secure parking space!

Flight Information
Flight Information

Real-time information of arrival and departure flights at Madinah Airport

Frequently Asked Questions

Schedules, price information and ticket operations regarding flights are under the control and responsibility of the airline companies. You can access detailed and accurate information from your airline company.
Yes. You need to make your subscription within one hour of entering the car park.
Our terminal and our parking provide 24 hour services and you can make your subscription transaction any time of the day in a very short time.
Airline companies are responsible for all procedures after check-in, during loading of luggage to aircraft and afterwards. Therefore you should make your application to related airlines company Lost-Damaged Luggage Units with your identification and luggage information.